Amazon’s voice-controlled personal assistant, Alexa, isn’t perfect just like us, human beings. She hadn’t been able to understand me for a few days. All she’d been saying was (in a red light):
“Sorry, I’m having trouble understanding you right now. Please try a little later“
Your Wireless Network
It’s not her, it’s -probably- your wireless network. Since Alexa is a cloud service, she needs to be connected to internet. So it’s a good idea to start diagnosing your wireless network.
Even if your other devices are able to connect to internet, the problem might still be caused by your network. Check your router to see if Alexa’s IP address is blocked (This was the issue in my case).
Make sure you are using the latest firmware in your Alexa device. Alexa automatically checks for latest firmware every night. However, there might be a glitch that is preventing to perform daily checks.
In order to force Alexa to update herself, hit mute button and keep it muted for 30 minutes. It will start updating the firmware.
Reset Alexa to Factory Defaults
Press and hold the “Microphone off” and “Volume down” buttons at the same time until the light ring turns orange and follow the instructions.
Need more help? Try Alexa’s office support page