Solved: Alexa says “I am having trouble connecting to the internet. Take a look at the help section in your Alexa app”

Alexa is showing a red light and telling you:

I am having trouble connecting to the internet. Take a look at the help section in your Alexa app

Solution:

Follow the steps below to fix this issue:

  1. Turn off your modem and router. Wait 10 seconds. Turn them back on
  2. Make sure you have internet connection (Check it with your phone or computer)
  3. Unplug your Alexa device. Plug it back
  4. If Alexa still gives the same warning, go to alexa.amazon.com
  5. Click “Settings > Updates Wi-Fi” and make sure your Wi-Fi is configured
  6. Reset Alexa to factory defaults. Press and hold the “Microphone off” and “Volume down” buttons at the same time until the light ring turns orange and follow the instructions
  7. Still having trouble? Reset and reconfigure your modem, router, and Alexa device

Solved: Alexa says “Sorry, I’m having trouble understanding you right now. Please try a little later”

Amazon’s voice-controlled personal assistant, Alexa, isn’t perfect just like us, human beings. She hadn’t been able to understand me for a few days. All she’d been saying was (in a red light):

Sorry, I’m having trouble understanding you right now. Please try a little later

Solution:

Your Wireless Network

It’s not her, it’s -probably- your wireless network. Since Alexa is a cloud service, she needs to be connected to internet. So it’s a good idea to start diagnosing your wireless network.

Even if your other devices are able to connect to internet, the problem might still be caused by your network. Check your router to see if Alexa’s IP address is blocked (This was the issue in my case).

Firmware Mismatch

Make sure you are using the latest firmware in your Alexa device. Alexa automatically checks for latest firmware every night. However, there might be a glitch that is preventing to perform daily checks.

In order to force Alexa to update herself, hit mute button and keep it muted for 30 minutes. It will start updating the firmware.

Reset Alexa to Factory Defaults

Press and hold the “Microphone off” and “Volume down” buttons at the same time until the light ring turns orange and follow the instructions.

Need more help? Try Alexa’s office support page