Solved: Alexa says “I am having trouble connecting to the internet. Take a look at the help section in your Alexa app”

Alexa is showing a red light and telling you:

I am having trouble connecting to the internet. Take a look at the help section in your Alexa app

Solution:

Follow the steps below to fix this issue:

  1. Turn off your modem and router. Wait 10 seconds. Turn them back on
  2. Make sure you have internet connection (Check it with your phone or computer)
  3. Unplug your Alexa device. Plug it back
  4. If Alexa still gives the same warning, go to alexa.amazon.com
  5. Click “Settings > Updates Wi-Fi” and make sure your Wi-Fi is configured
  6. Reset Alexa to factory defaults. Press and hold the “Microphone off” and “Volume down” buttons at the same time until the light ring turns orange and follow the instructions
  7. Still having trouble? Reset and reconfigure your modem, router, and Alexa device

14 thoughts to “Solved: Alexa says “I am having trouble connecting to the internet. Take a look at the help section in your Alexa app””

    1. Nope..not for us. No matter what we do it will not connect. For some unknown reason the Echo went off line shortly this morning. We’ve called amazon, followed the instruction . done every trick/hack know still nothing. It just ain’t workin’.. It was a Christmas gift.

      1. Same here. The resetting directions in the Alexa app describe connecting to Amazon-MSP network that displays, “no internet connection” The directions to click on it and choose Yes don’t work because the options are “Forget” or “Modify” which requests technical info impossible to know. Ugh

  1. Yes, restart your device, make sure you are using update version of alexa app. In case you still unable to connect wifi to echo, Contact customer support.

  2. Well I unplugged it 3 times and attempted to reset… nothing… so I tried the router reboot….for the first time it said “this device is connected”. However, still a red light with no connection. So the echo Dot has lasted two weeks. I’m so impressed.

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