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Solved: Internet Explorer prompts credentials (Single Sign-on doesn’t work)

You have probably come across this prompt windows saying “Enter your credentials” at least once while using your work computer.

Enterprise companies set up SSO (Single Sign-on) in their internal networks. Thanks to SSO, Internet Explorer is not supposed to ask you credentials. What if it does?

Solution

Follow the steps below to fix this single sign-on issue:

  1. Close all Office documents including Skype
  2. Open an Office document. Go to “File > Account” and sign out
  3. Go to “Start > Control Panel > Credential Manager
  4. Click “Remove from Vault” under each section
  5. Open “Command Prompt“. Type gpupdate /force and enter
  6. Restart the computer
  7. Log back in. Open an Office document and sign in

Ned Sahin

Blogger for 20 years. Former Microsoft Engineer. Author of six books. I love creating helpful content and sharing with the world. Reach me out for any questions or feedback.

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